Customer Information Safeguards/Information Security

Customer Information Safeguards

The Bankers Bank (the Bank) is committed to providing the highest level of security and privacy regarding the collection and use of our customers’ information. For consumers covered by Regulation P and the Right to Financial Privacy Act, separate privacy notices are provided at account opening and annually thereafter. This policy sets forth general provisions of the bank’s policies and practices with respect to safeguarding customer information.

All of our operational and data processing systems are in a secure environment designed to protect customer information from being accessed by third parties. We maintain security standards to protect customer information. We update and test our systems to ensure the protection and integrity of information.

Monitoring systems and procedures are in place to detect actual and attempted attacks or intrusions into the Bank’s network and customer information systems. In the event of an information security breach, the Bank will implement its response plan. If the Bank determines that information has or will be misused, the Bank shall cause the affected customer(s)to be notified as soon as possible.

Only employees with a valid business reason have access to customer information. All employees are educated on the importance of maintaining the security of this information and are required to abide by the Bank’s information handling practices.

We do not provide information to third parties for the purpose of independent telemarketing or direct mail marketing of products or services by such third parties. We will only reveal specific information about customers’ accounts: 1) when requested by a customer’s authorized representative; 2) to help an authorized representative complete a transaction for the customer; or 3) as required or permitted by law.

We may provide customer information to companies that we contract with to perform certain servicing functions. When we provide customer information to a service provider, we require those providers to agree to safeguard the information, to use the information only for the intended purpose, and to abide by applicable law.

Unless we expressly advise otherwise, The Bankers Bank’s e-mail facilities do not provide a means for completely secure and private communications. For that reason, customers should not use e-mail to communicate information considered to be confidential. Instead, customers wishing to transmit sensitive information should contact the Bank via telephone or by facsimile. Secure e-mail methods are available and may be used for confidential communications.

Information Security Measures

The Bankers Bank (TBB) proactively addresses potential internal and external security threats by implementing multi-layered security mechanisms. These mechanisms collectively aid in limiting, detecting, and mitigating threats to TBB’s information and technical infrastructures. 

TBB uses systems such as monitored firewalls, firewall policies, monitored Intrusion Detection Systems (IDS), monitored Intrusion Prevention Systems (IPS), monitored Distributed Denial-of-Service (DDoS) systems, monitored anti-virus/anti-malware systems, web content filtering, patch management programs, firewall geo-blocking, Internet whitelists, internal and external vulnerability scans, penetration testing, restricted production system access, firewall change control, segmented/DMZ networks and restricted access policies, 128/256-bit SSL/TLS encryption, multifactor authentication for VPN access,  hard-disk encryption, restricted external media access, restricted user local system administrative access, network access change control, data center security, office building security and other security systems.

In addition to the systems that are in place, TBB has established programs and security processes to promote and enhance security awareness. These programs include regular employee security training, periodic security walk-throughs, Cybersecurity and Information Security Policies, Acceptable Use Policies, information security conferences/seminars, user authority review, security incident review, Incident Response Program, tabletop exercises, Business Impact Analysis, periodic risk assessment review, and ongoing vendor management.

TBB is involved in information-sharing groups in which we have established relationships with agencies such as the FBI, Department of Homeland Security, and Financial Services Information Sharing and Analysis Center. These agencies can assist in the event of an attack or security incident. TBB is also registered with the United States Computer Emergency Readiness Team to receive alerts that identify recent threat activity.  This involvement allows staff to address identified threats in a more proactive manner.

While TBB has implemented many security mechanisms and controls, we understand that no organization can completely eliminate the possibility of malicious activity. Accordingly, TBB has established incident response plans to ensure appropriate actions are taken in the event of a security incident.

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